REFUND & RETURN POLICY
Last Updated: January 30, 2026
Clear guidelines for refunds and returns to ensure a fair and transparent experience for all users.
IMPORTANT POLICY NOTICE
This Refund & Return Policy governs all transactions on Just Becho platform. We strongly encourage buyers to review product details carefully before purchase. Except where stated, all sales are final.
🔒 Refunds are processed under specific conditions outlined in this policy.
Refund Eligibility Criteria
Qualifying Conditions
Authentication Failure
Product proven counterfeit
Major Misrepresentation
Significantly different condition
Description Mismatch
Doesn't match listing details
Evidence Requirements:
Clear Documentation
High-quality photos/videos showing issues
Comparative Evidence
Comparison with original listing
Timely Submission
Within 24 hours of delivery
Final Decision Authority:
JustBecho reserves the exclusive right to review all evidence and make the final determination regarding refund eligibility. Our decision is final and binding.
Becho Protect
Becho Protect Coverage
Refunds will be considered ONLY in the following exceptional cases, provided the order was placed under Becho Protect:
Applicable ONLY under Becho Protect:
Item Fails Authentication
Product is proven to be counterfeit or fake
Significant Misrepresentation
Major difference from advertised condition
Description Mismatch
Item doesn't match seller's description
With Becho Protect
- Refund eligibility for specific cases
- Authenticity guarantee
- Condition verification
- Platform protection
Without Becho Protect
- No refunds under any circumstances
- No authenticity verification
- No condition guarantees
- Buyer assumes all risks
Critical Reminder:
Becho Protect must be selected at checkout to be eligible for any refund consideration. No exceptions will be made for orders placed without Becho Protect.
All Sales Are Final
No Refunds, Returns, or Exchanges
At JustBecho, all purchases made on the platform are final. We operate on a "sold as seen" basis to maintain fairness and transparency for both buyers and sellers.
Non-Refundable
Items cannot be returned for refunds
Non-Returnable
Items cannot be sent back
Non-Exchangeable
Items cannot be exchanged
Buyer Responsibility:
We strongly encourage buyers to carefully review all product details, images, descriptions, and seller ratings before placing an order. Ask questions to sellers before purchasing if you need clarification.
Required Documentation
Evidence Collection
Mandatory Evidence:
- Clear unboxing video (required)
- Multiple high-resolution photos
- Close-ups of defect areas
- Package condition evidence
- Shipping label details
Additional Evidence:
- Expert authentication reports
- Manufacturer verification
- Comparative images with listing
- Third-party appraisal
Evidence Guidelines:
All evidence must be clear, unedited, and timestamped. Blurry, incomplete, or manipulated evidence will result in immediate rejection of the refund request.
Unboxing Video Requirements
Mandatory Video Documentation
Video Requirements:
- Single continuous, unedited video
- Clear view of package before opening
- Show shipping label and seals
- Document entire unboxing process
- Show all sides of the product
- Highlight any visible issues
Video Must Show:
- Package condition upon arrival
- Seal integrity before opening
- Product in original packaging
- All accessories and documents
- Clear close-ups of any defects
Important:
The unboxing video must be submitted to the satisfaction of JustBecho. Without a proper unboxing video, refund requests will be automatically rejected regardless of other evidence.
Refund Process Timeline
Processing Steps & Duration
Refund Request Submission
Within 24 hours of delivery + unboxing video
Initial Review
2-3 business days for evidence verification
Detailed Investigation
2-3 business days for thorough analysis
Decision Communication
Within 3-4 days of submission
Refund Processing
5-10 business days after approval
Total Business Days
From submission to refund
Hours to Report
From delivery time
Non-Qualifying Situations
Situations Not Eligible for Refund
Product-Related:
- Minor cosmetic differences
- Change of mind or remorse
- Found better price elsewhere
- Product fit or size issues
- Personal dislike of the item
Buyer-Related:
- Failure to read description
- Misunderstanding of condition
- Incorrect assumptions
- No unboxing video
- Late claim submission
Understanding Condition Ratings:
Items are sold as per their condition rating. "Like New" means minimal signs of use, "Good" means visible wear, and "Fair" means significant wear. Ensure you understand these ratings before purchasing.
Platform Integrity:
JustBecho operates as a peer-to-peer marketplace. The "all sales final" policy protects both buyers and sellers by ensuring transactions are conducted with due diligence and transparency.
Cancellation Policy
Order Cancellation Guidelines
Buyer Cancellation
- Before seller dispatches: Full refund
- After seller dispatches: No cancellation
- Processing fees may apply
- Via "My Orders" section only
Seller Cancellation
- Allowed only under exceptional circumstances
- Buyer notified immediately
- Full refund to buyer
- Seller may face penalties
Cancellation Timeline:
Buyers may cancel orders within 1 hour of placing them, provided the seller has not yet marked the item as "dispatched." After dispatch, cancellations are not permitted under any circumstances.
Refund Processing:
Approved refunds will be processed to the original payment method. Processing time depends on your bank/payment provider and typically takes 5-10 business days after approval.
Contact for Refund Queries
For refund inquiries, claims submission, or policy questions:
Refund Inquiries
support@justbecho.com
Support Number
+91-93018-47748
Support Hours
10 AM - 6 PM, Mon-Sat
Claim Portal
Submit via website & app
Response Time
Within 48 hours
Policy Acknowledgement
By making a purchase on Just Becho, you acknowledge that you have read, understood, and agree to be bound by this Refund & Return Policy.