PRIVACY POLICY
Last Updated: December 11, 2025
Protecting your privacy is our priority. This policy explains how we collect, use, and protect your data.
PRIVACY NOTICE
This Privacy Notice describes how Just Becho ("Company", "our", or "us") as an e-commerce intermediary between buyers and sellers, collects, uses, stores, shares, and protects your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and its Rules.
⚠️ By using our platform, you agree to the practices described in this Privacy Notice.
What Kind of Data We Collect?
Data Collected From Buyers
- Full name
- Email address
- Phone number
- Delivery address and location
- Payment details (handled by Goquik)
- Device data, IP address
- Cookies, analytics, browser metadata
Data Collected From Sellers
- Name
- Email address
- Phone number
- Business address/location
- Device and IP data
Data Collected Through Platform Interactions
Customer Support
Messages and queries
Feedback
Reviews and complaints
Analytics
Cookies and usage data
Other data collected: Sales data, transaction history, order details, product images, product specifications, etc., to provide seamless services.
Why Do We Collect Such Data?
For Buyers
- Create and maintain accounts
- Process, manage, and deliver orders
- Share delivery details with logistics partners
- Securely process payments through Goquik
- Provide order confirmations and updates
- Enhance platform features and user experience
- Comply with legal, taxation, and regulatory obligations
- Customer support and service improvements
For Sellers
- Register and verify seller accounts
- Enable product listings and catalog management
- Process orders and facilitate deliveries
- Settle payments for sales
- Ensure policy compliance and prevent fraud
- Communicate operational updates
- Meet statutory and regulatory requirements
- Performance analytics and reporting
For All Users
Platform Integrity
Prevent misuse and ensure security
Auditing & Records
Maintain records for compliance
Service Improvement
Enhance features and user experience
Data Retention & Storage
We retain your personal data for as long as your account remains active on Just Becho.
Post-Account Deletion Retention:
After account deletion or deactivation, we may continue to retain your data for one year or more, only for:
- Legal compliance requirements
- Tax and regulatory purposes
- Enforcement of contractual obligations
- Fraud detection or dispute resolution
Storage Infrastructure
Netlify
Hosting infrastructure
MongoDB
Database storage
GoDaddy
Domain services
Strict access controls and technical safeguards are applied to all stored data.
When Do We Share Data With Third Parties?
We only share personal data when necessary for service functioning:
Payment Gateway
Goquik
- For processing buyer payments and seller settlements
- Receives transaction-related personal data
- Note: We do not store credit/debit card or bank details. Goquik may directly store the same to facilitate transactions.
Delivery & Logistics Partners
Bluedart
Delhivery
Local Couriers
Receive name, address, and contact information for shipping purposes.
Hosting & Infrastructure Partners
Netlify
MongoDB
GoDaddy
May receive limited access to data only for operation, hosting, or storage purposes.
Legal or Governmental Authorities
- When required under law
- For fraud investigations
- Compliance requirements
- Court orders
Important Notice Regarding Third-Party Policies & Liability
All third parties that receive your data operate under their own independent Terms & Conditions and Privacy Policies.
You are strongly advised to review their policies on their respective websites.
Just Becho shall not be liable for:
- Any data breach or unauthorized access occurring on part of third-party service providers
- Any misuse of data governed by third-party contractual terms
International Data Transfer
Data stored or processed on Netlify or MongoDB servers may be located outside India.
Such transfers are conducted only in compliance with DPDPA requirements:
- Adequate security safeguards
- Contractual commitments ensuring protection
- Restricted access to authorized personnel
Your Rights Under the Digital Personal Data Protection Act, 2023
Right to Access
Request details of personal data collected and processed.
Right to Correction
Request updates or correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of personal data when no longer required.
Right to Withdraw Consent
Withdraw consent for processing that relies on your consent.
Right to Grievance Redressal
File complaints for concerns regarding data handling.
How to Exercise Your Rights
You may contact us with your request using the details below:
support@justbecho.com
Phone
+91-93018-47748
Response Timeline:
We will respond within 30 days as per DPDPA guidelines.
Note: Exercise of certain rights may affect services provided to you and may restrict your access to the platform or result in account deletion.
Data Breach Notification
In the event of a personal data breach affecting your data, Just Becho will notify you within 72 hours, in compliance with the DPDPA.
The notification will include:
- Nature of the breach
- Data affected
- Possible consequences
- Steps taken to mitigate risks
- Measures you may take for protection
Grievance Redressal Mechanism
Submit Complaint
Use our support email or contact form to file your complaint.
Acknowledgement
Grievance Officer will acknowledge within 5 working days.
Resolution
Full resolution provided within 30–45 days.
Escalation
If dissatisfied, escalate to the Data Protection Board of India.
Governing Law and Jurisdiction
Governing Law
Laws of India
DPDPA 2023
Digital Personal Data Protection Act
Jurisdiction
Courts in Indore, Madhya Pradesh
This Privacy Notice and all matters relating to data processing are governed by the laws of India, DPDPA 2023, and applicable Rules and guidelines. Any dispute shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh.
Updates to This Privacy Notice
We may modify or update this Privacy Notice from time to time.
Changes will be communicated through:
Website Notifications
Prominent website alerts
Email Alerts
Direct communication to registered users
Note: If you wish to opt-out after such changes, you may do so. However, it may affect the services we provide to you and your access to our Platform.
Contact Information
For questions, clarifications, or complaints related to data protection:
support@justbecho.com
Support Number
+91-93018-47748
Thank you for trusting Just Becho
We are committed to protecting your privacy and ensuring the security of your personal data.